FAQs

How do I identify my Microsoft Surface Pro?

There are multiple ways to identify your Microsoft Surface Pro model quickly and easily:

  • Check Retail Packaging: The model name is printed on the original packaging of your Microsoft Surface Pro.
  • Use the Surface App:
    1. Select Start (Windows icon) and type Surface in the search bar.
    2. Click on the Surface App from the list of results.
    3. Once opened, look for your Microsoft Surface Pro model in the app.
    4. If you don’t have the app, you can download it here.
  • Find Model Information on Your Device:
    1. Click the Start Menu and type “System Information” into the search bar, then press Enter.
    2. In the “System Information” window, look for the System Model entry. This will display your Microsoft Surface Pro’s exact model.
What determines my Microsoft Surface Pro's value?

Several factors impact the value of your Microsoft Surface Pro:

  • Model & Specifications: Newer models with higher specifications, such as faster processors, more storage, and enhanced display quality, typically hold higher value.
  • Condition: Devices with minimal wear, no visible damage, and fully functional components receive the best offers.
  • Screen Quality: Cracks, dead pixels, or scratches significantly affect pricing.
  • Accessories Included: Having the original charger, keyboard, or Surface Pen can increase your device’s trade-in value.
  • Market Demand: High-demand models retain better value. Devices with premium configurations often receive higher offers.
How do I prepare my Microsoft Surface Pro for shipping?

Ensure your Microsoft Surface Pro is ready for shipping with these steps:

  • Back Up Your Data: Save important files to OneDrive or an external storage device.
  • Factory Reset: Erase all personal data by following this guide.
  • Remove Accessories: Take out SIM cards and microSD cards to protect your personal information.
  • Secure Packaging: Wrap your Surface Pro in bubble wrap and use a sturdy box with padding to prevent damage.
  • Seal the Box Properly: Use strong tape to ensure the box is well-secured for shipping.

We provide free prepaid shipping labels and optional shipping kits at checkout.

Why should I sell my Microsoft Surface Pro to BuyBackTronics?

Trading in your Microsoft Surface Pro should be easy, fast, and rewarding—and that’s exactly what we offer at BuyBackTronics! Here’s why we’re the top choice for hundreds of thousands of satisfied customers:

  • Lightning-Fast Process: Get an instant quote, ship your Surface Pro for free, and receive payment quickly. No confusing steps, no wasted time—just a seamless experience from start to finish.
  • The Best Value—Guaranteed: We base our offers on real market demand, ensuring you get the highest possible payout for your Surface Pro. Why settle for less?
  • Zero-Hassle, Zero-Cost Shipping: We provide a prepaid shipping label, so sending in your device costs you nothing. Plus, our optional shipping kits make packaging a breeze!
  • Trusted by Hundreds of Thousands: We’ve earned the trust of countless customers with fair pricing, honest evaluations, and a smooth, stress-free process.
  • Unmatched Customer Service: Questions? Concerns? Need help? Our friendly and knowledgeable team is always available to guide you through every step. Real people, real support—no frustrating bots!
  • BBB Accredited for Your Peace of Mind: Security and trust matter. As a BBB-accredited business, we ensure safe, transparent, and reliable transactions every time.

Sell your Microsoft Surface Pro to BuyBackTronics and experience the easiest, most rewarding trade-in process available. Don’t just take our word for it—see what our happy customers have to say on TrustPilot and Google Reviews.

How does the trade-in process work for my Microsoft Surface Pro?

Selling your Microsoft Surface Pro to BuyBackTronics is quick and effortless:

  • Step 1: Get an Instant Quote – Answer a few questions about your device’s condition and model to receive an immediate offer.
  • Step 2: Ship Your Device – Accept the offer and send your Surface Pro using our free prepaid shipping label.
  • Step 3: Inspection & Payment – Our experts inspect your device, verify its condition, and process your payment swiftly. Need it faster? Opt for Expedited Processing at checkout.

Trade in your Surface Pro today for a seamless and rewarding experience! Learn more on our FAQ page.

Why Us?

QUICK PAYMENTS Get paid within one business day via PayPal, eCheck or have a check mailed to you. Your choice.
HIGHER OFFERS We strive to have the highest offers on the market so our customer's products have value.
FREE SHIPPING We cover all shipping costs associated with trade-ins to further our streamlined service.
BETTER SERVICE Between our trade-in process and our customer service, we always put the customer first.