FAQs

How do I identify my Microsoft Surface Laptop?

There are multiple ways to identify your Microsoft Surface Laptop model quickly and easily:

  • Check Retail Packaging: The model name is printed on the original packaging of your Microsoft Surface Laptop.
  • Use the Surface App:
    1. Select Start (Windows icon) and type Surface in the search bar.
    2. Click on the Surface App from the list of results.
    3. Once opened, look for your Microsoft Surface Laptop model in the app.
    4. If you don’t have the app, you can download it here.
  • Find Model Information on Your Laptop:
    1. Click the Start Menu and type “System Information” into the search bar, then press Enter.
    2. In the “System Information” window, look for the System Model entry. This will display your Microsoft Surface Laptop’s exact model.
How is my Microsoft Surface Laptop price determined?

The price we offer for your Microsoft Surface Laptop is determined by several factors:

  • Model and Age: Newer models and higher-end configurations will receive a higher offer, while older or lower-end models are priced lower.
  • Condition: Laptops in excellent condition with minimal wear and tear are valued higher.
  • Specifications: The processor, RAM, storage, and graphics card influence the price. Higher-end configurations will be priced higher.
  • Market Demand: The current demand for your specific Surface Laptop model can influence its price.
How do I prepare my Microsoft Surface Laptop for shipping?

Once you've accepted our offer for your Microsoft Surface Laptop, follow these steps to prepare it for shipping:

  • Back Up Your Data: Be sure to back up all important files to an external drive or cloud storage.
  • Factory Reset: Perform a factory reset to erase your personal data and restore the laptop to its original settings. To do this, go to Settings > Update & Security > Recovery and select Reset this PC.
  • Include Accessories: If available, include the original charger, accessories, and packaging to maximize your offer.
  • Secure Packaging: Carefully package your laptop to prevent any damage during shipping. We offer free shipping, and you can also request a shipping kit to securely package your device.
Why should I sell my Microsoft Surface Laptop to BuyBackTronics?

When it’s time to sell your Microsoft Surface Laptop, you want a hassle-free, rewarding experience. Here’s why selling to BuyBackTronics is the best choice:

  • Speed Meets Simplicity: Get an instant quote, ship for free, and receive your payment quickly.
  • Maximum Value for Your Tech: We offer top-dollar, competitive prices based on your laptop’s specs, condition, and market demand.
  • Totally Free, Totally Easy: We provide a prepaid shipping label, so you never have to worry about extra costs.
  • Trusted by Hundreds of Thousands: Our customers love us! We’ve built a reputation for fairness, reliability, and an effortless trade-in experience.
  • Unmatched Customer Service: Need help? Our dedicated team is here for you every step of the way, making sure your experience is smooth and stress-free.
  • BBB Accredited & Fully Transparent: We’re a Better Business Bureau-accredited company, so you can trust us to operate with integrity.

Don’t just take our word for it! See what others say about us on TrustPilot and Google Reviews.

How does the trade-in process work for my Microsoft Surface Laptop?

The trade-in process for your Microsoft Surface Laptop is simple and straightforward:

  • Step 1: Get an Offer – Answer a few quick questions about your Microsoft Surface Laptop to receive an instant offer.
  • Step 2: Ship It – Accept the offer and ship your Microsoft Surface Laptop to us using a prepaid shipping label.
  • Step 3: Inspection & Payment – Once we receive and inspect your Laptop, we’ll verify its condition and send you payment. If you need a quicker inspection, choose Expedited Processing for faster review.

It’s that easy! For more details, visit our FAQ page.

Why Us?

QUICK PAYMENTS Get paid within one business day via PayPal, eCheck or have a check mailed to you. Your choice.
HIGHER OFFERS We strive to have the highest offers on the market so our customer's products have value.
FREE SHIPPING We cover all shipping costs associated with trade-ins to further our streamlined service.
BETTER SERVICE Between our trade-in process and our customer service, we always put the customer first.