FAQs

How do I identify my Surface Laptop model?

There are multiple ways to identify your Surface Laptop model quickly and easily:

  • Check Retail Packaging: The model name is printed on the original packaging of your Surface Laptop.
  • Use the Surface App:
    1. Select Start (Windows icon) and type Surface in the search bar.
    2. Click on the Surface App from the list of results.
    3. Once opened, look for your Surface Laptop model in the app.
    4. If you don’t have the app, you can download it here.
  • Find Model Information on Your Laptop:
    1. Click the Start Menu and type “System Information” into the search bar, then press Enter.
    2. In the “System Information” window, look for the System Model entry. This will display your Surface Laptop’s exact model.
  • Visit Microsoft’s Support Page: For detailed steps, visit Microsoft’s Surface model guide.
How is my Surface Laptop price determined?

The price we offer for your Surface Laptop is determined by several factors:

  • Model and Age: Newer models and higher-end configurations will receive a higher offer, while older or lower-end models are priced lower.
  • Condition: Laptops in excellent condition with minimal wear and tear are valued higher.
  • Specifications: The processor, RAM, storage, and graphics card affect the price. Higher-end configurations will be priced higher.
  • Market Demand: The current demand for your specific Surface laptop model can influence its price.
How do I prepare my Microsoft Surface Laptop for shipping?

Once you've accepted our offer for your Surface Laptop, follow these steps to prepare it for shipping:

  • Back Up Your Data: Be sure to back up all important files to an external drive or cloud storage.
  • Factory Reset: Perform a factory reset to erase your personal data and return the laptop to its original settings.
  • Include Accessories: If available, include the original charger, accessories, and packaging. This can help maximize your offer.
  • Secure Packaging: Carefully package your laptop to prevent damage during shipping. We offer free shipping for your convenience. You may also request a shipping kit at checkout for a small fee to ensure the laptop is packed securely.
Why should I sell my Surface Laptop to BuyBackTronics?

There are several great reasons to sell your Surface Laptop to BuyBackTronics:

  • Fast & Easy Process: Get an instant offer, ship your Surface Laptop with free prepaid shipping, and receive your payment quickly.
  • Competitive Offers: We offer competitive, market-driven pricing based on your Surface Laptop's condition, model, and current demand.
  • Free Shipping: We provide a free prepaid shipping label, making the process easy and cost-free for you.
  • Trusted by Hundreds of Thousands: Join the hundreds of thousands of satisfied customers who have chosen us for fast, reliable, and hassle-free transactions.
  • Best-in-Industry Customer Service: Our team goes above and beyond, delivering world-class support to ensure your experience is seamless from start to finish.
  • BBB Accredited: We are a BBB-accredited business, ensuring a secure and reliable transaction.

Choose BuyBackTronics for a simple, fast, and secure way to sell your Surface Laptop!

See our reviews on TrustPilot and Google Reviews.

How does the trade-in process work for my Surface Laptop?

The trade-in process for your Surface Laptop is simple and straightforward:

  • Step 1: Get an Offer – Answer a few quick questions about your Surface Laptop to receive an instant offer.
  • Step 2: Ship It – Accept the offer and ship your Surface Laptop to us using a prepaid shipping label.
  • Step 3: Inspection & Payment – Once we receive and inspect your Surface Laptop, we’ll verify its condition and send you payment. If you need a quicker inspection, choose Expedited Processing for faster review.

It’s that easy! For more details, visit our FAQ page.

Do you accept bulk trade-ins for Surface Laptop?

Yes, we accept bulk trade-ins for Microsoft Surface laptops! If you have 10 or more Microsoft Surface laptops to sell, our efficient bulk trade-in process offers a simple and secure way for businesses, schools, IT departments, and organizations to get top value for their devices. Whether you're upgrading your fleet or clearing out older models, our bulk buyback program ensures you get the best deal possible.

  • Custom Bulk Buyback Quotes: Reach out to us for a tailored quote based on the quantity, model, and condition of your Microsoft Surface laptops. We assess each laptop to provide you with the highest value possible.
  • Dedicated Support: Our expert team will assist you throughout the entire bulk trade-in process. From providing personalized quotes to guiding you through shipping and payments, we ensure a smooth and hassle-free experience.
  • Free Shipping: We offer free prepaid shipping labels for bulk trade-ins, so you don’t have to worry about additional shipping costs. Simply pack your Microsoft Surface laptops and send them to us free of charge.
  • Fast and Secure Payments: After a thorough inspection, we make fast and secure payments for your Microsoft Surface laptops. Get your payment quickly once your laptops are processed.
  • Data Security Assurance: Protecting your sensitive information is our top priority. We ensure that all data on your Microsoft Surface laptops is securely erased, so you can trade in your devices with peace of mind.

Whether you're looking to upgrade your office technology, refresh your school’s laptop inventory, or clear out decommissioned devices, our bulk laptop buyback program for Microsoft Surface laptops makes it easy and profitable to sell multiple devices at once.

For more details or to get started with your bulk Microsoft Surface laptop trade-in, visit our Bulk Sell page now!

Why Us?

QUICK PAYMENTS Get paid within one business day via PayPal, eCheck or have a check mailed to you. Your choice.
HIGHER OFFERS We strive to have the highest offers on the market so our customer's products have value.
FREE SHIPPING We cover all shipping costs associated with trade-ins to further our streamlined service.
BETTER SERVICE Between our trade-in process and our customer service, we always put the customer first.