FAQs

How do I identify my Surface Laptop model?

To identify your Surface Laptop model and its specifications, follow these steps:

  • Check the Model and Serial Number: The model number and serial number can be found on the back of your Surface device, usually under the kickstand or on the device’s original packaging.
  • Find Model Information on Your Laptop: You can also identify your Surface model directly on your laptop:
    1. Click the Start Menu and type “System Information” into the search bar, then press Enter.
    2. In the “System Information” window, look for the System Model entry. This will display your Surface Laptop’s exact model.
  • Use Microsoft’s Support Page: For detailed instructions on finding your model, visit Microsoft’s Surface model guide.
How is my Surface Laptop price determined?

The price we offer for your Surface Laptop is determined by several factors:

  • Model and Age: Newer models and higher-end configurations will receive a higher offer, while older or lower-end models are priced lower.
  • Condition: Laptops in excellent condition with minimal wear and tear are valued higher.
  • Specifications: The processor, RAM, storage, and graphics card affect the price. Higher-end configurations will be priced higher.
  • Market Demand: The current demand for your specific Surface laptop model can influence its price.

For more details on Surface Laptop models, visit Microsoft’s Surface Laptop Models page.

How do I prepare my Microsoft Surface Laptop for shipping?

Once you've accepted our offer for your Surface Laptop, follow these steps to prepare it for shipping:

  • Back Up Your Data: Be sure to back up all important files to an external drive or cloud storage.
  • Factory Reset: Perform a factory reset to erase your personal data and return the laptop to its original settings.
  • Include Accessories: If available, include the original charger, accessories, and packaging. This can help maximize your offer.
  • Secure Packaging: Carefully package your laptop to prevent damage during shipping. We offer free shipping for your convenience. You may also request a shipping kit at checkout for a small fee to ensure the laptop is packed securely.
Why should I sell my Surface Laptop to BuyBackTronics?

There are several great reasons to sell your Surface Laptop to BuyBackTronics:

  • Fast & Easy Process: Get an instant offer, ship your Surface Laptop with free prepaid shipping, and receive your payment quickly.
  • Competitive Offers: We offer competitive, market-driven pricing based on your Surface Laptop's condition, model, and current demand.
  • Free Shipping: We provide a free prepaid shipping label, making the process easy and cost-free for you.
  • Trusted by Hundreds of Thousands: Join the hundreds of thousands of satisfied customers who have chosen us for fast, reliable, and hassle-free transactions.
  • Best-in-Industry Customer Service: Our team goes above and beyond, delivering world-class support to ensure your experience is seamless from start to finish.
  • BBB Accredited: We are a BBB-accredited business, ensuring a secure and reliable transaction.

Choose BuyBackTronics for a simple, fast, and secure way to sell your Surface Laptop!

See our reviews on TrustPilot and Google Reviews.

How does the trade-in process work for my Surface Laptop?

The trade-in process for your Surface Laptop is simple and straightforward:

  • Step 1: Get an Offer – Answer a few quick questions about your Surface Laptop to receive an instant offer.
  • Step 2: Ship It – Accept the offer and ship your Surface Laptop to us using a prepaid shipping label.
  • Step 3: Inspection & Payment – Once we receive and inspect your Surface Laptop, we’ll verify its condition and send you payment. If you need a quicker inspection, choose Expedited Processing for faster review.

It’s that easy! For more details, visit our FAQ page.

Do you accept bulk trade-ins for Surface Laptop?

Yes, we accept bulk trade-ins for Surface Laptops! If you have 20 or more Surface Laptops to sell, we offer a streamlined process for bulk trade-ins:

  • Custom Bulk Quotes: Reach out to us for a personalized quote based on the number and condition of your Surface Laptops.
  • Dedicated Support: A dedicated representative will assist you throughout the entire bulk trade-in process.
  • Free Shipping: We provide free prepaid shipping labels for bulk trade-ins, making it easy and cost-free for you.
  • Fast Payments: After inspecting your Surface Laptops, we issue secure and fast payments.

For more details, visit our Bulk Sell page.

Why Us?

QUICK PAYMENTS Get paid within one business day via PayPal, eCheck or have a check mailed to you. Your choice.
HIGHER OFFERS We strive to have the highest offers on the market so our customer's products have value.
FREE SHIPPING We cover all shipping costs associated with trade-ins to further our streamlined service.
BETTER SERVICE Between our trade-in process and our customer service, we always put the customer first.