FAQs

How do I identify my HP EliteBook model and specs?

To identify your HP EliteBook model and specifications, follow these steps:

  • Settings: Go to Settings > System > About to view your model number, processor, storage capacity, and other specifications.
  • Retail Packaging: If you still have the original box, you can find the model and specifications printed on the packaging.
  • Product Label: Check the product label on the underside of the device or inside the battery compartment for your model and serial number.
What affects the resale value of my HP EliteBook?

Several factors affect the resale value of your HP EliteBook:

  • Condition: Devices in good working order and with minimal wear and tear will have a higher value.
  • Age: Newer models or those with better specifications (e.g., faster processors or more RAM) tend to have a higher resale value.
  • Storage and RAM: Higher storage options (especially SSDs) and more RAM will generally increase the resale value.
  • Accessories: Including accessories like the charger, docking station, or original packaging can help boost the offer.
How do I prepare my HP EliteBook for sale?

To prepare your HP EliteBook for sale, follow these steps:

  • Back up your data: Make sure to back up all your personal data to the cloud or an external storage device.
  • Factory Reset: Perform a factory reset to erase all your personal information. Go to Settings > Update & Security > Recovery and select Reset this PC.
  • Sign Out: Log out of all accounts and unlink the device from any services like Microsoft or other accounts.
  • Power Off: Turn off the device before preparing it for shipment.

Once completed, we will send you a free shipping label to return the device to us.


Why Us?

QUICK PAYMENTS Get paid within one business day via PayPal, eCheck or have a check mailed to you. Your choice.
HIGHER OFFERS We strive to have the highest offers on the market so our customer's products have value.
FREE SHIPPING We cover all shipping costs associated with trade-ins to further our streamlined service.
BETTER SERVICE Between our trade-in process and our customer service, we always put the customer first.